Service
Hours are Monday - Friday 8am - 5pm
After hours, weekends, & holiday Emergency Service available.
- Servicing what we sell in all of Kentucky and Southern Indiana.
- We take pride in having our own service department.
- We do NOT subcontract our service out.
Our service vehicles are fully stocked, with a 97% first time repair rate, reducing downtimes.
Customer Service
Customer satisfaction begins with customer service. Taylor has focused enormous resources in providing the highest level of worldwide customer support. Our commitment is demonstrated through the implementation of the following customer focused successes:
- A dedicated, long-standing group of distributors whose foundation centers around Taylor and our equipment line.
- An investment in our state-of-the-art Technical Training facility.
- Training classes conducted throughout the year on technical troubleshooting.
- A communications group focused on developing interactive training programs through video, CD Rom, and printed materials simplifying customer training.
- Continuous measurement of actual equipment field performance.
- Tele-service troubleshooting phone line for personal assistance.
- Competitive warranty on all new equipment.
- Customer support through Preventive Maintenance Programs and extended service contracts.
- Alliances with product companies, universities, and associations supporting the foodservice industry's growth.
This list is continually being modified, adjusting our best practices to meeting the needs of the foodservice industry.